Zero. Our machines are kept in-stock so that they ship as soon the purchase is complete. Customizations may take 1-2 weeks. If we do happen to be out of stock at the time an order is placed, we can typically ship within 1 week.

We require 100 % PIA (payment in advance). This helps us keep our in-stock promise.

Generally no, but we do have a full development pipeline. If your custom machine aligns with a product that we're already developing, we can work to expedite it for you. And we can customize our existing products in many cases. Please ask.

Yes, depending on the customization. For example, if you need a shorter version of our coil winder, we can do that. It just depends on the requirements. Please ask us directly to be sure.

Pilot Line started in 2022.

Not yet, but as of June 2025, we're working to get our Hydrophilic Coater CE marked with more machines to follow.

Yes. Every machine includes a 6-month warranty on all components and a lifetime warranty on 3D-printed parts. For ongoing coverage, our Comprehensive Machine Support extends the warranty indefinitely, with free replacement parts and 24-hour support.